A very warm "Hello!" and thank you so much for your purchase(s)!
It is much appreciated!
SmithNJewels accepts credit cards and PayPal only please.
As soon as payment is received, I will ship within 1-5 business days, unless otherwise noted.
** As of 11/19/14: I will no longer be including receipts with your package. It is too costly for the ink nowadays. Luckily, you can view your purchases through Etsy which is the same as a receipt. :) Thank you.
Shipping prices cover the cost of postage, boxes/purse bags and, mailers and handling.
**Shipping costs go up every time the Post Office makes changes. This will reflect in shipping costs, when applicable.
All items will come in either a complimentary gift box or drawstring purse bag.
Please note: It is costly to ship overseas! I try not to overcharge on shipping and I have come to a "happy medium" in the way of shipping cost.
I always ship First Class but depending on where you are in the world, it can take UP TO 3 weeks (if not more) to get to your destination.
It is out of my hands once they post person picks up the mail.
Please be patient and know it will get to you as soon as it can. :)
***For shipments outside the US, import duties, taxes and VAT charges are not included in the item price or shipping charges. These additional charges are the buyer’s responsibility.***
I believe in great customer service!
However, there are no refunds.
Pictures are taken correctly as well as the correct information is included in the listings.
Before finalizing your purchase, please email me with any questions. This will help prevent any problems. :)
We do accept "Custom Orders".
Please know that depending on what you are requesting, we may need sufficient time to get your piece(s) done.
My dad works on projects on the weekends and sometimes in the evenings.
I may need to order the beads and that can take up to a week to be delivered. Then time to complete and mail to you.
As long as you give us ample time, we should get your treasures to you within a couple of weeks. (If not sooner.) :)