Payments

SmithNJewels accepts credit cards and PayPal only please.

Shipping

As soon as payment is received, I will ship within 2 business days, unless otherwise noted.

I will do not include receipts with your package. (It is too costly for the ink.)
Luckily, you can view your purchases through Etsy which is the same as a receipt. :) Thank you.

Shipping prices cover the cost of postage, boxes/purse bags and, mailers and handling.
**Shipping costs go up every time the Post Office makes changes. This will reflect in shipping costs, when applicable.

All items will come in either a gift box or drawstring purse bag.

Please note: It is costly to ship overseas! I try not to overcharge on shipping and I have come to a "happy medium" in the way of shipping cost.
I always ship First Class but depending on where you are in the world, it can take 3-6 weeks to get to your destination.
It is out of my hands once the post person picks up the mail.
Please be patient and know it will get to you as soon as it can. :)

***For shipments outside the US, import duties, taxes and VAT charges are not included in the item price or shipping charges. These additional charges are the buyer’s responsibility.***

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Returns and exchange details

**I do not accept refunds or exchanges.**

Please be sure you want the item, know it’s measurements, etc before you make your purchase.

Pictures are taken correctly as well as the correct information is included in the listings.

Before finalizing your purchase, please email me with any questions you have about the item you are interested in.
This will help prevent any problems. :)

—If you have an issue with your order, please contact me.
I will do my best to resolve.

Additional

I do accept "Custom Orders", when I have the time to do so.

Please know that depending on what you are requesting, I need sufficient time to get your piece(s) done.

I may need to order the beads/stones and that can take up to a week or two to be researched and delivered. Then time to complete and mail to you.

As long as you give me ample time, I should get your treasures to you within a couple of weeks or so.

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